Before you begin
Errors when creating a billing for affiliates
You may face four errors when generating a billing for affiliates.
The affiliate doesn't have a payment system
"The affiliate *affiliate name and ID* does not have a payment system (currency acronym)" means two things:
The affiliate didn't choose the payment system for the currency, presented in payouts in payable conversions.
Solution: check if there's the added payment system on the platform level (Settings > Content > Payment systems):If no, add the payment system.
If yes, check if you set it on the Affiliate edit page or if the affiliate specified it in the profile.
The payment system on the Affiliate edit page or in the affiliate panel does not have any fields.
Solution: go to Settings > Content > Payment systems and select at least one field for all presented payment systems. The field can be empty.
The affiliate doesn't have paid conversions
"The affiliate *affiliate name and ID* does not have paid conversions" means two things:
The affiliate does not have conversions at all.
The affiliate does not have unpaid approved conversions for the billing period. There are no payable conversions to be included in the billing.
Minimum payment
"Minimum payment - *amount of money and currency*" means you try to generate the billing using the second form for the sum of money, less than set up in Settings > Content > Currencies.
Solution: select the minimum payment less than you set up, or generate the billing for an equal or larger amount of money.
Generation is running
Generation is running... means two things:
The system is experiencing a huge loading. There are too many affiliates whose conversions the system counts for the billing, and there are thousands of such conversions.
Solution: create several billings, using limitations for affiliates (just for one affiliate), for time (e.g., till the previous month), for the sum of money.
The affiliate does not have a payment system with at least one field.
Solution: add at least one field to the payment system in Settings > Payment systems > Edit page of a certain payment system.
Errors when creating a billing for affiliates via API
You may face four errors when generating a billing for affiliates via API.
"The affiliate *affiliate name and ID* does not have a payment system (currency acronym)" (read more here).
"The affiliate *affiliate name and ID* does not have paid conversions" (read more here).
"Minimum payment - *amount of money and currency*" (read more here).
"Payment has status finished" - you get this error message when you try to update the billing with the Completed status. You cannot update the billings with the Completed status.
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].