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Conversions declining reasons (admins)
Daria Mamchenkova avatar
Written by Daria Mamchenkova
Updated over a week ago

There are different reasons why a conversion might get the Declined status.

To check the conversion status, go to Statistics > Conversions > Status column.

Conversions declining reasons

Reason

Description

Payments not found

A conversion did not meet the offer’s payouts settings. Check the offer’s settings on the Payouts tab (GEO, Device, OS, Sub values, Goal).

Rejected by a manager

One of the platform’s users declined the conversion. Check details in the User Activity logs by filtering information with the "Conversion edit" type of logs.

Cap is reached

The system declined a conversion because the cap was reached for a specific campaign.

Click session lifespan is expired

Click/impression session lifespan is a period when a conversion is allowed for clicks or impressions.

The click/impression session lifespan set in the offer’s settings (Tracking > Click Session Lifespan) expired.

Min click session lifespan is not reached

Min click/impression session lifespan is a period after which a conversion is allowed for clicks or impressions.

The minimal click/impression session lifespan set in the offer’s settings (Tracking > Click Session Lifespan) was not reached yet.

Declined via advertiser’s postback

An advertiser passed declined conversion status via a postback with the help of the status=3 parameter.

IP duplicate

The system rejected the conversions with not unique IP as the Unique IP only and Reject not unique IP checkboxes were ON in the offer’s settings (Postbacks > Reject not unique IP).

Affiliate is disabled

The conversion came for disabled affiliate.

Affiliate is banned

A conversion came for a banned affiliate.

Rejected by import

When importing conversions, the Declined status was specified in the imported file.

Promo code is expired

The affiliate used the promo code, which was already expired.

Promo code not yet available

The affiliate used the promo code, which was deleted from the system.

Declined by Fraud detection plugins

Fraud detection plugin you’re integrated with declined the conversion.

Rejected by the server postback

The postback was sent with the Rejected status.

What to do next


Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].

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