There are different reasons why a conversion might get the Declined status.
To check the conversion status, go to Statistics > Conversions > Status column.
Conversions declining reasons
Payments not found
A conversion did not meet the offer’s payouts settings. Check the offer’s settings on the Payouts tab (GEO, Device, OS, Sub values, Goal).
Rejected by a manager
One of the platform’s users declined the conversion. Check details in the User Activity logs by filtering information with the "Conversion edit" type of logs.
Cap is reached
The system declined a conversion because the cap was reached for a specific campaign.
Click/impression session lifespan is expired
Click/impression session lifespan is a period when a conversion is allowed for clicks or impressions.
The click/impression session lifespan set in the offer’s settings (Tracking > Click Session Lifespan) expired.
Min click/impression session lifespan is not reached
Min click/impression session lifespan is a period after which a conversion is allowed for clicks or impressions.
The minimal click/impression session lifespan set in the offer’s settings (Tracking > Click Session Lifespan) was not reached yet.
Declined via advertiser’s postback
An advertiser passed declined conversion status via a postback with the help of the status=3 parameter.
The system rejected the conversions with not unique IP as the Unique IP only and Reject not unique IP checkboxes were ON in the offer’s settings (Postbacks > Reject not unique IP).
Partner is disabled
The conversion came for disabled affiliate.
Partner is banned
A conversion came for a banned affiliate.
Rejected by import
When importing conversions, the Declined status was specified in the imported file.
Promo code is expired
The affiliate used the promo code, which was already expired.
Promo code is not available
The affiliate used the promo code, which was deleted from the system.
Declined by Fraud detection plugins
Fraud detection plugin you’re integrated with declined the conversion.
What to do next
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].