There are different reasons why a conversion might get the Declined status.
To check the conversion status, go to Statistics > Conversions > Status column.
Conversions declining reasons
Reason | Description |
Payments not found | A conversion did not meet the offer’s payouts settings. Check the offer’s settings on the Payouts tab (GEO, Device, OS, Sub values, Goal). |
Rejected by a manager | One of the platform’s users declined the conversion. Check details in the User Activity logs by filtering information with the "Conversion edit" type of logs. |
Cap is reached | The system declined a conversion because the cap was reached for a specific campaign. |
Click session lifespan is expired | Click/impression session lifespan is a period when a conversion is allowed for clicks or impressions. The click/impression session lifespan set in the offer’s settings (Tracking > Click Session Lifespan) expired. |
Min click session lifespan is not reached | Min click/impression session lifespan is a period after which a conversion is allowed for clicks or impressions. The minimal click/impression session lifespan set in the offer’s settings (Tracking > Click Session Lifespan) was not reached yet. |
Declined via advertiser’s postback | An advertiser passed declined conversion status via a postback with the help of the status=3 parameter. |
IP duplicate | The system rejected the conversions with not unique IP as the Unique IP only and Reject not unique IP checkboxes were ON in the offer’s settings (Postbacks > Reject not unique IP). |
Affiliate is disabled | The conversion came for disabled affiliate. |
Affiliate is banned | A conversion came for a banned affiliate. |
Rejected by import | When importing conversions, the Declined status was specified in the imported file. |
Promo code is expired | The affiliate used the promo code, which was already expired. |
Promo code not yet available | The affiliate used the promo code, which was deleted from the system. |
Declined by Fraud detection plugins | Fraud detection plugin you’re integrated with declined the conversion. |
Rejected by the server postback | The postback was sent with the Rejected status. |
What to do next
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].