The payment might have three statuses on Affise. To check it, go to Statistics > Referrals > Status column.
⚠️ Note the difference between these two columns:
Active: concerns the billing status of the referral affiliate.
Status: concerns the billing status of the main affiliate.
Referral payment statuses
Status in Statistics
The referral affiliate sent conversions to the system, but you didn't create billings for affiliates.
You created the billing for the referral affiliate.
You closed* the billing for the referral affiliate.
You created the billing for the main affiliate. It has any status except Completed.
You closed* the billing for the main affiliate.
*The closed billing is the billing with the Completed status.
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].