Telegram Support integration includes Telegram Messenger as a direct support channel within the Affise platform. It allows registered Affise users to start and manage support conversations with the Affise Customer Care team directly through a dedicated Telegram bot.
This integration simplifies communication, shortens response times, and effectively replaces in-platform live chat with Telegram-based messaging.
💰 The integration is available for an additional fee for the Core and higher plans. Contact your dedicated manager or Affise Customer Care team to get it.
How it works
Below is a step-by-step overview of how the integration works:
The manager activates the integration and provides you with a bot link.
Link your Telegram username in your Affise account in Users > Add & Manage.
Send a message to the official Affise bot on Telegram.
The bot validates you as an Affise user. Upon successful validation, the message is routed to the Affise Customer Care team.
The Customer Care team responds via the ticketing system, and the reply is sent to you via the Telegram bot within the standard timelines.
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].