On Affise, you can contact your manager and get help from him with the help of the ticket system. You can ask to chat with a manager, or contact him directly on contacts, which he left for you.
The ticket system is a flexible tool, via which you can ask any questions regarding offers, payments, traffic, or something. Receive a response from your manager, watch the status of the ticket, including requests for connecting to an offer.
Your manager can initiate a ticket too. You will see a new ticket in the list with all other tickets.
Support and tickets
You can find the ticket system in the System section:
where:
ID: the ticket ID in the system.
Created at: the date and time, when you or your manager initiated the ticket (sent the first message).
Updated at: the date and time of the last message sent by you or your manager.
Ticket title: the ticket's title.
Ticket type: the ticket's topic.
Answers: the number of messages received within a ticket. If you receive a new message, the system will mark this column.
Status: the ticket's status. You can continue replying in a ticket even if it has the Closed status.
If you want to send a new message within a ticket, click its title.
What to do next
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].