Affise uses a third-side database Digital Elements when you specify the region/city/mobile ISP in the Targeting group and in the Payouts. However, sometimes you may not find the needed region/city/mobile ISP. In the article, you can learn what to do in such cases.
I can’t find a region
You need to check if there is a region for the requested country, which is recorded in the ISO code base (Digital Elements base uses this base then). Go to the search tool and follow the steps below:
Select the Country codes radio button.
In the Search box, enter the code of the country which the region belongs to in ISO format (for example, FR (France), US (United States)), and then click Search.
In the English short name column, click on the country name.
Scroll down to view the full list of available regions the database has.
There are two possible outcomes:
You found the needed region. Please refer to the Support team via [email protected] or a live chat for us to inform the provider on the urgent update needed.
You didn’t find the needed region. If the database doesn’t have it, it is impossible to add it on Affise. The database audits all the ISO regions it has once a year, and updates them on its own if needed.
I can’t find a city
Please ask the advertiser to provide you the IP range for the needed city. Once you get it, refer to the Support team via [email protected] or a live chat for us to inform the provider on the urgent update needed. Mention the full name of the city and the IP range in the message.
I can’t find a mobile ISP (carrier)
You may not find the mobile ISP because you use an unofficial mobile ISP name. Check the mobile ISP alternatives on Affise to make sure you are looking for an ISP by its official name. If it didn't solve the problem, please refer to the Support team via [email protected] or a live chat for us to inform the provider on the urgent update needed. Provide the full name of the needed mobile ISP.
Please contact the Affise Customer Support team regarding all raised questions via the e-mail: [email protected].