Time to read: 4 min.
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This article describes how to solve common mistakes that you can make while importing conversions, affiliates, advertisers or offers. The recommendations in the article help you make the import process smooth and easy.
No Import button is shown
No matter which data you want to import - if you don't see the import button, you need to have the right permissions. To set up permissions, go here: Users -> User Management -> Edit page of a certain user -> Permissions.
To import Statistics data, you need to have the following permission regardless of the user type: Statistics -> Import -> Write:
Affiliates & Advertisers
To import data on all affiliates, you need to have the following permission regardless of the user type: Users -> Affiliates editing -> Write:
To import data on all advertisers, you need to have the following permission regardless of the user type: Users -> Advertisers editing -> Write:
To import data on all offers, you need to have the following permission regardless of the user type: Users -> Advertisers editing -> Write:
I cannot find the file I saved on my device
The cause of the problem can be in the wrong format of the file.
The only format of the uploaded file you can use is the .CSV format.
You cannot select for import a file of any other format.
The file I uploaded is not valid
There are two reasons why you can see the following error message:
1) You indicated the data not in a separate column in the file, like that:
You must enter each type of data to separate columns to be able to import it:
2) You used the wrong separator.
You must select only the semicolon ( ; ) or a comma ( , ) separator when file saving.
I see fewer records than I uploaded
There are different reasons why the system imports fewer records than you expected.
To find it out, go to the User activity log. In the Details field, you can find the data about the error.
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If you still have any questions left on data import, feel free to address them to Affise Technical Support Team via [email protected] as long as to contact your Dedicated Account Manager.