Export troubleshooting
Updated over a week ago
Time to read: 5 min.
The article covers the following topics:
No Export button is shown
No matter which data you want to export - if you don't see the export button, you need to have right permissions. Permissions can be set up here: Users -> User Management -> Edit page of a certain user -> Permissions.
Statistics
To export Statistics data you need to have the following permission regardless of the user type: Statistics -> Export stats -> Read:
Conversions Statistics
To export Conversions statistics you need to have the following permission regardless of the user type:
Statistics -> Export stats -> Read
Statistics -> Conversions export -> Read
Affiliates & Advertisers
To export data on all affiliates you need to have the following permission regardless of the user type: Users -> Affiliates editing -> Write:
To export data on all advertisers you need to have the following permission regardless of the user type: Users -> Advertisers editing -> Write:
Offers
To export data on all offers you need to have the following permission regardless of the user type: Users -> Advertisers editing -> Write:
Timeframe limits
Export of 3 types of data has limits on time frames:
data on conversions in the Conversion slice of Statistics: 62 days.
data on clicks in the detailed click Statistics: 7 days.
data on postbacks in Server postbacks and Affiliate postbacks slices of Statistics: last 90 days.
If the limit is exceeded you see the error message:
You also can face the Bad request error in the Export section.
Export errors
Export option allows you to extract needed data and download it in a CSV. file. No matter which type of data you want to export - the file appears in the Export section where you can download it.
Each time when you run export you can watch the status of the process:
In progress
Finished
Aborted
Bad request
The Aborted and Bad request statuses mean the export can't be performed.
Aborted status: what to do?
This status appears when you're trying to export data on conversions in the Conversions slice of Statistics.
The reason: you don't have relevant permissions.
Solution: get the following permissions
Statistics -> Conversions list -> Read/Write
Statistics -> Conversions export -> Read
Statistics -> Export stats -> Read
Bad request: what to do?
This status appears when you're trying to export clicks/conversions data in Statistics.
The 1st reason: you've inserted more than 100 values in a filter box. Despite the Statistics are shown regardless of the number of values, export can't be processed in such cases.
The following filters have limits on values regardless of the Statistics slice:
Affiliates
Advertisers
Offers
Countries
Devices
OS
Smartlink
Goals
Conversion ID
Solution: insert less values.
The 2nd reason: you've exceeded time frame limits.
Solution: make time frames shorter. There should be less than 7 days for detailed clicks statistics and less than 62 days for conversions.
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If you still have any questions left on data export, feel free to address them to Affise Technical Support Team via [email protected] as long as to contact your Dedicated Account Manager.