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What do I need to check?
If you receive a request from your Affiliate that the offers you've approved for him/her are not visible in their Affiliate Panel, follow the steps below:
Step 1: Affiliate status
First of all, make sure that your Affiliate is in "Active" status. You can easily check the affiliate's status in 'Affiliates' Tab -> 'Affiliate management' -> 'Staus' column, where:
"Active" affiliates marked with green label:
"Not active" affiliates marked with grey label:
"Banned" affiliates marked with red label:
"On moderation" affiliates marked with yellow label:
You may change Affiliate status on the 'Affiliate edit' page:
Or using bulk actions:
Step 2: Offer Status
Make sure that the offer is in "Active" status, not "Paused" or "Disabled".
❗ "Paused" and "Disabled" offers are not visible for the affiliates.
You can easily check offer status in 'Offers' Tab -> 'Offer edit page' -> 'General' -> 'Status' field:
Step 3: Offer Privacy level
Offer can not be visible to Affiliate because of its privacy level that affects affiliates' access to the Offer's Tracking URL.
There are three levels:
public – the offer is available for all affiliates without any request by default. You do not need to enable affiliates for the public offer;
pre-moderation – requires the network manager's confirmation for an affiliate to have access to the offer;
private – the offer is not visible from the affiliate's side, except affiliates connected by the manager from the admin side.
❗ Private offers are not visible for the affiliates.
If the offer is private or pre-moderation, make sure that Affiliate is enabled for this offer. You may check enabled affiliates in 'Offers' Tab - > 'Offer edit page' -> 'Affiliates':
or in 'Offers' Tab - > 'Offer preview page':
For Public offers: check the 'Disabled' field to make sure that the Affiliate is not disabled for this offer.
❗ 'Enabled' field is not active for Public offers because all affiliates can run public offers.
Step 4: Affiliate's settings
If your Affiliate is not able to see the offers, the next thing you can check - "Disabled" field on the Affiliate's edit page: 'Affiliates' Tab -> 'Affiliate management' -> 'Affiliate edit page', where:
1 - 'Enabled offers' field, where you can add private or pre-moderation offers to make it visible to your Affiliate.
2 - 'Disabled offers' field, where you can disable public & pre-moderation offers to make them invisible to your Affiliate, so he/she will not be able to see those offers in his Affiliate panel.
3 - 'Disabled advertisers' field, where you can add Advertiser whose offers you do not want to be shown for Affiliate.
Step 5: Settings: affiliates
Go to Settings -> Affiliates -> General. The Hide offers checkbox should be off:
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If you have more questions on the Offer's list shown in Affiliate's panel, feel free to contact the Affise Support Team via [email protected] or your Dedicated Account Manager.