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The 'Tickets section' is intended for communication between Affiliate managers and their Affiliates. Affiliate can ask a question by submitting a ticket in the 'Affiliate' panel via the 'Support' section or when requesting access to the offer/Smartlink connection.
The 'Tickets' section overview
You can see all requests submitted as tickets in the 'Tickets' section:
Tickets can be filtered by:
Ticket ID;
Ticket status - opened or closed.
Opened - means the ticket is new and not closed by you;
Closed - means the ticket is resolved and closed by you;
Question Type - types of the Affiliate's requests:
General question, Financial question, Technical question, and Other requests;
Affiliate ID;
Affiliate Manager ID;
Pagination - a number of tickets per page.
Quick reply templates can be managed in the 'Tickets' section - > 'Templates' tab:
In the 'Templates' tab, you can create and manage new quick replies.
Control panel
A ticket can be selected by clicking on a checkbox on the left and can be managed by one of 5 action buttons on the right corner of the ticket access panel page:
Add stands for new ticket creation;
Activate selected is used to approve offers/Smartlink connection requests specified in the tickets selected from the list;
Close selected let you close all the selected tickets automatically (no need to view them or to reply);
Reject selected is used to reject offers/Smartlink connection requests specified in the tickets selected from the list or disables affiliates from the offers in selected tickets if they were manually enabled in the Admin panel;
Remove selected it will remove all the selected tickets from the panel completely.
In case you want to reply to the ticket you need to click on the dedicated button:
It is possible to attach some files for the comment while answering it. Attachments must be in one of the following formats: .jpg, .png, .zip, .gif, maximum 5 files/5 MB each.
By clicking on 'Statistics' button you will be led to Daily slice of Statistics with the
already applied filter on this particular affiliate.
Tickets via API
It is possible to manage your tickets via API as well.
You can get the information about the certain ticket with the help of this method:
GET /3.0/admin/ticket/{id}
https://api.affise.com/docs3.1/#get-ticketGet list of tickets for connection to offers with use of this method:
GET /3.0/admin/tickets
https://api.affise.com/docs3.1/#ticket-listApprove or reject ticket for connect affiliate to offer:
POST /3.0/admin/ticket/{ID}/offer
https://api.affise.com/docs3.1/#approve-or-reject-ticketYou may also find the following articles helpful:
If you have more questions on Ticketing System, feel free to contact the Affise Support Team via [email protected] or your Dedicated Account Manager.